Our promise
Returns & Reprints
Last updated 10 November 2026
Every Cosy Paws item is made just for you, so we can't take change-of-mind returns. But if we get it wrong, we'll make it right.
Misprinted or damaged? Free reprint or refund
If your item arrives misprinted, faulty or damaged, email us within 30 days of delivery with your order number and a clear photo of the problem. We’ll send a free reprint or give you a full refund, whichever you prefer. You don’t need to send the item back.
Email: hello@cosypaws.example
Change of mind
Because each item is personalised with your pet’s portrait, the usual 14-day right to cancel doesn’t apply to personalised goods. Please check your preview, size and colour carefully before ordering. Our sizing guide is shown on every garment.
Your free HD digital copy
Every order includes a free HD digital copy of your artwork. If your file is faulty or won’t open, contact us and we’ll fix it.
Lost parcels
If your tracking hasn’t moved for a long time or your parcel never arrives, get in touch and we’ll work with our print partner to reship or refund.
Your legal rights
None of this affects your statutory rights as a consumer.