Terms of Sale

1. Who you’re buying from

Cosy Paws is run by an individual based in the United Kingdom. Contact: hello@cosypaws.example.

2. What we sell

We create an original illustrated portrait of the pet in your photo, and sell it as a printed T-shirt, hoodie or poster. Every order also includes a free HD digital copy of the artwork. The portrait is drawn in our own style, so it is an artistic interpretation of your pet rather than an exact copy of the photo.

Your free preview shows what you’ll get. Printed colours can look slightly different from your screen.

3. Prices and payment

• Prices are shown and charged in pounds (£) for the UK, euros (€) for Europe and US dollars ($) everywhere else, based on the country we deliver to. Delivery is added at checkout. The amount shown at checkout is exactly what you pay.
• Shipping is charged at our printer’s cost for your country and shown before you pay.
• Payments are handled securely by Stripe.
• Treat Packs give extra tries; they’re for use on this site and aren’t refundable once used.

4. Making and delivery

Every item is made to order after you pay. Production usually takes 2–5 working days, and delivery typically takes 3–10 working days depending on where you live. These are estimates, not guarantees. We print near you where we can. You may need to pay import duties or taxes in some countries.

5. Cancellations, reprints and refunds

Because items are personalised, the usual 14-day right to cancel doesn’t apply. The free HD digital copy that comes with your order is supplied as soon as it's ready. If anything arrives misprinted or damaged, see our Returns & Reprints policy for a free reprint or refund.

6. Using your artwork

Your purchase is for personal use: wear it, hang it, use the HD file as a wallpaper or profile picture, and share it on social media. Please don’t resell the artwork or use it to make products for sale.

7. Fair use of the service

Please only upload photos (or drawings) of your own cat or dog, or a pet you have permission to use, one pet per photo. Don’t upload photos where a person’s face can be seen, or anything illegal, hateful or sexual. Our system refuses these automatically, and we may refuse to create or print an image that breaks these rules.

8. Our responsibility to you

We’re responsible for losses that are a foreseeable result of us breaking these terms. We’re not responsible for losses that weren’t foreseeable or for business losses. Nothing here limits our liability where the law doesn’t allow it, and nothing affects your statutory rights.

9. The law

These terms are governed by the law of England and Wales. If you live elsewhere in the UK or in another country, you keep the protections of your local consumer law.